Concierge Services

Pronto Body Shop is Proud to Provide Concierge Services in El Paso

At Pronto Body Shop our philosophy is “make your vehicle repair as hassle-free as possible.” We take this mission seriously, which is why we provide in-house concierge services! When you choose Pronto Body Shop for any auto collision repair service, you’ll never have to step foot in our shop or leave your house if you don’t want to. By providing us with your insurance claim number, we can handle the rest!

Insurance Claims Made Easy

One of the most convenient aspects of our concierge services is not having to worry about the insurance process. After you’ve filed a claim, give us a call with the claim number and we’ll take it from there. Our in-house insurance specialist Tiffany Menefee has over fifteen years of experience as a licensed insurance agent and over six years as a licensed adjuster. With her knowledge, you can be confident that your claim will be handled quickly and thoroughly.

Additionally, if your car is in not in drivable condition, we’ll set up your rental reservation for the number of days your car will be in the shop. If for any reason our timeline changes, we’ll contact the rental company to make accommodations.

The full benefits of our insurance concierge services include:
  • No more insurance company hassles; let us deal with them!
  • Professional insurance advice from licensed adjusters.
  • No need to get three estimates; let us negotiate with the insurance company.
  • No need to set up a rental reservation, we will do it for you.
  • Pickup and delivery upon request!

Need a Lift?

Following an accident, we can have your car or truck towed to our shop no matter what time of day it is! As our saying goes, “We’re 24/7 because accidents don’t happen 8 to 5!” One piece of advice we like telling our customers is, always tell the towing company where you’d like your vehicle taken. Failing to do so can go one of two ways: your car or truck will be taken to an impound lot OR it will be towed to another body shop where you may not want to conduct business. Unfortunately, once your vehicle is in their possession you will have to pay a fee to have it removed.

If you drop off your vehicle during the day and need to return to work or need a lift to the car rental company, we can have you dropped off. Pronto Body Shop uses Lyft to get you where you need to be on time. You’ll never have to worry about a getting a ride!

Our Customer Service is Unmatched

At Pronto Body Shop we are committed to taking customer service to a whole new level. This is all done with friendly service, quality repairs, and best of all a guarantee! Based on your situation, we’ll figure out how we can better serve you. Our number one goal is to eliminate the hassle and inconvenience of vehicle damage or an auto accident.

Experience Convenience From a Body Shop Like Never Before

We handle it all! From getting you where you need to be to handling the insurance process and most importantly restoring your car. On top of unmatched customer service, Pronto Body Shop also offers fair prices on services. Connect with us today so we can put our outstanding customer service in drive!