Accidents 101: A Step-By-Step Guide


Check for injuries

  • If someone else is injured, call the police and make sure the person gets medical attention. If you are injured, take care of yourself first. The car is not as important as your own health!

Get to safety

  • If you're able to, move to the side of the road or a sidewalk. If your car is safe to drive and is causing a hazard where it is, pull it to the side of the road. Otherwise, leave it where it is and get yourself to safety.

**If there are injuries or the wreck is blocking traffic, call 911. In minor fender benders or parking lot accidents calling the cops is not necessary.**

Exchange Information

Here's the most important information drivers should exchange after an accident:

  • Name
  • Insurance name & policy number
  • Driver's license & license plate number
  • The VIN number on their vehicle
  • Type, color & model of vehicle
  • Location of accident

Image of Pronto Accident formDocument the Accident
In order to help protect yourself, document and photograph anything relevant to the accident.

  • Take pictures of the accident
  • Write down names of all involved (not just the driver)
  • Talk to witnesses. Take down their names and contact information
  • Use Pronto's printable form to get all info in one place.

Do NOT Admit Liability for the Accident

Take Care of Your Vehicle

  • If the vehicle isn't driveable, have it towed to your home or a body shop. Don't let your vehicle be taken to an impound. It costs more money to get it out.
  • Give us a call at 915-533-0912 for advice on turning in an insurance claim and getting the vehicle repaired.

Notify Your Insurer & Start the Claims Process

You may want to call your insurance agent while you're at the scene. That way, they can tell you exactly what they will need to in order to process your claim and what to expect during the claims process.

An accident can leave even the most seasoned driver frazzled, but following these steps may help protect you from unnecessary worries.