When something goes wrong with your car, it’s easy for panic to set in especially if you don’t have an auto body shop to turn to in El Paso. If you’ve had a negative experience in the past, it may have ruined your trust with auto shops altogether. But it’s important to know that not all auto body shops operate the same! At Pronto Body Shop in El Paso, we pride ourselves on being the reliable shop El Pasoans can count on following an accident. We understand the importance of fast, friendly, and dependable service. During our tenure as an El Paso auto body shop, we’ve developed a recipe for success and we don’t keep it a secret.
Here’s what you should look for in an auto body shop:
Good Ratings From Previous Customers
Customers who leave both positive or negative reviews do so when they feel a need to let both the business and potential customers know about their experience. Emotions both bad and good are what drive customer reviews. They either had a horrible experience and want others to avoid going through a similar situation or they were truly pleased with the service that was provided. When you take a look at reviews for body shops, you’ll want to note whether the shop responds to customer concerns. This says a lot about their level of customer service and accountability. At Pronto Body Shop, not only do we encourage our customers to leave reviews but we always recommend that they follow up with us with any concerns so we can address them right away.
The Shop’s Presence
When choosing an auto body shop, it’s important to follow your intuition. If it feels sketchy, it may be sketchy. The initial feeling you get when you arrive at a body shop says a lot about that establishment. You want to arrive at a body shop where you see the mechanics working and the guests being greeting by staff and not running away. A shop’s presence is one indicator of the type of service you’ll receive. A credible auto body shop will be equipped with the right tools, equipment, team members, and feel like a general positive establishment.
Friendly and Professional Service
Larger body shops tend to have a lot of staff but the customers are often lost in the mix and receive second-rate service as a result. You might get a hello if you’re lucky. But it shouldn’t be that way! Car repairs bring a lot of mental stress and when you’re treated poorly, it can intensify those feelings of anxiety. You deserve an auto body shop where the customer service is just as good as the work provided.
Do They Offer Any Warranties or Guarantees?
If a body shop isn’t willing to stand by their work, it says a lot about their business. Not everything always goes without a hitch so when a mistake or additional repair is needed, an auto body shop should be willing to step in. At Pronto Body Shop, we always stand behind our work! Our goal is to efficiently and accurately service your vehicle. When additional work is needed, you can be confident knowing that we’ll take care of it! We offer all customers a lifetime warranty on auto collision repair services and a five-year warranty on paint jobs.
Experience a Reputable Auto Body Shop in El Paso for Yourself
Pronto Body Shop exists to provide the El Paso community with service they can count on! We know how stressful it is to deal with unwanted and unexpected car repairs, which is why we do our best to make the experience as seamless as possible. If your car or truck requires auto collision repair service, please come see us today!