Privacy Policy

Effective Date: August 7, 2026

At Pronto Body Shop, Inc. (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you request an estimate, contact us, or interact with our website. This may include:

• Contact Information: First name, last name, email address, mobile phone number, and preferred contact method.
• Vehicle Information: Vehicle year, make, and model.
• Chat and Messaging Information: Information you submit through the chat/messaging widget on this website, such as your name, contact details, and your message.
• Website Usage Information: IP address, browser type, device type, pages visited, and other standard web analytics data.

How We Use Your Information

We use the information we collect to:

• Provide estimates and coordinate repair services.
• Communicate with you regarding your vehicle, appointments, and service updates.
• Respond to your inquiries and customer service requests.
• Send you text messages (SMS) if you have explicitly opted in (see SMS Consent below).
• Improve our website and customer experience.

SMS and Mobile Information

SMS opt-in on this website is collected exclusively through the chat/messaging widget, which presents its own consent disclosure. If you opt in to receive SMS communications, we may send you text messages related to your inquiry. Message frequency may vary, and message and data rates may apply. You may opt out at any time by replying STOP, or reply HELP for help.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as website hosting, software platforms (like estimating software), and communication tools. These service providers are contractually obligated to protect your information and may only use it to provide services on our behalf. Mobile phone opt-in and SMS consent information are excluded from any marketing or promotional sharing with these providers or any other third party.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Terms of Service

Please also review our Terms of Service, which govern your use of this website and our SMS program.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: